Getting traffic isn’t rocket science – it’s actually pretty easy when you know a few of the best tricks pro-bloggers are using every day to get more traffic to their blogs.
Create an not-so-secret inner circle of your best buddies.
Put together a list of your very best and most influential readers. These are the ones who regularly interact with you or post replies to your posts, share your posts with their followers, send you articles, buy your products and so forth.
Put these folks on your special inner circle list, and email them to let them know of their newly attained status. Let them know the benefits – they’ll get to see your posts before the general public and they’ll be apprised of any new offerings, updates and ideas before anyone else.
Solicit their feedback on your posts. This creates a sense of ownership for them and increases the odds they will go out of their way to share your content with their followers. Give them special benefits to thank them for their help, and offer to help them in return.
Make it brain dead easy to share your content.
If content is too difficult to share, your readers and inner circle are less likely to share it. So add the appropriate social sharing buttons for sites like Twitter, Facebook and LinkedIn.
Write in-depth content that makes your readers look sexy-smart.
Here’s a little secret: People like to look super smart to their readers and friends. Okay, so maybe it’s not a secret. But the fact is, in-depth articles tend to get shared more because the people sharing them want their friends to think they read in-depth articles. Plus, when someone new lands on your in-depth article, they are more likely to subscribe to get even more info than if they land on a simple fluff piece.
Another secret: Posts with images, lists and videos will attract over 5 times more links than posts containing only plain text. So don’t stop at just the words – add things like images and graphs to make it share-worthy.
Cheat. Just a little.
This isn’t really cheating, but it sure feels like it. Look at your old content and find the pieces that are still relevant, whether they were written 3 months ago or a year ago. Now share them again via social media. This way you get new traffic without having to write new content – how awesome is that?
Write a mini-sales letter to promote each blog post.
Traditionally, when a blogger writes a new post she sends out the title and first paragraph to her list with an invite to click the link and read the rest. But the real meat of a blog post isn’t in that intro paragraph, which is why this method isn’t worth beans.
Instead, write a mini sales letter that gets the email reader curious and excited to know more. This doesn’t have to be long; 50 -100 of the right words is perfect. Build curiosity and show them what the big benefits / takeaways of reading your article will be, and your click-through rates could double if not triple.
That’s it – 5 simple tips to increase your blog traffic. Pick out your favorite and try it right now, then make a note to use the other 4 within the next 7 days and you’ll begin to see a real boost in your traffic within the month.
One of the toughest things about blogging is the self-imposed pressure to always have a terrific, earth-shattering, life changing blog post that makes people catch fire reading it.
You know what I mean. You’ve got that little voice whispering in your ear that if your posts don’t measure up to some impossibly high standard you’ve set, then all is lost and the world will know that you’re a fraud.
The good news is, it simply isn’t true. You don’t need every post to be a 2,000 word masterpiece or the final definitive word on your topic. Instead, all you need is content that gives your readers what they want. That’s it. Your readers want to know the latest news or the best methods? Then that’s what you give them. Forget trying to be a great writer and instead focus on being your readers’ ‘friend in the business’ and you’ll be an AMAZING blogger.
Here are 10.5 more tips to take some of the blogging pressure off of you and put the fun back into blogging:
Make yourself a posting schedule and then stick to it as regularly as you brush your teeth. Surprisingly, having a blogging schedule actually makes it easier for you to blog. It provides soft deadlines that keep you motivated to sit down and write. You won’t be able to put off your blogging if your readers expect a new post every Tuesday and Friday, and you know it.
Keep a running list of blogging ideas. Use a program like Evernote to keep track of your ideas and the resources you can draw from when writing your posts.
Forget being totally original. Seriously. Every idea is built upon or inspired by someone else’s idea. So give credit where credit is due, provide your own unique twist or take on the subject and relax – no one expects you to reinvent anything.
Re-purpose your content and other people’s content, too. Curate, list, pull bits and pieces from here and there – it’s all good. Just give credit to everyone you sourced from. And go back to your own content and see if you can’t update it, re-purpose it, mix it up or whatever. Odds are if you’ve been blogging for more than a year then you’ve got a small goldmine of content you can mine to create new content.
Be more of a reporter and less of an expert. Being the go-to expert in your niche is difficult, especially when you’re new to blogging. The pressure can become so unbearable that you cease to write, afraid you’ll pen something that will make you look foolish in your readers’ eyes.
But if you place your focus on reporting instead of being the absolute authority, magic will happen. You’ll feel freer to express your own opinions, you’ll find it’s far easier to write posts, and because you are referencing other authorities and experts in your niche, you become your own authority to your readers.
Mix up your content. Are you only writing blog posts? Then add videos. Are you only podcasting? Then write blog posts. If you limit yourself to one media, you’re also limiting the number of people who will engage in and benefit from your content.
Short is great. So is long. There was a time when it was suggested (actually, I saw this again quite recently) that no post should be under 2,000 words, and all posts should take days to write and be the absolute authority on whatever you’re writing about.
Hogwash. I briefly mentioned this in the beginning – write as much as you need to. If you can cover your topic in 200 words, DO IT. If it takes 2,000 words, then just make sure you’re holding your readers’ attention for the ENTIRE 2,000.
This reminds me of the “short sales letter vs long sales letter” debate. It’s a stupid, ridiculous debate, and here’s why: A blog post or a sales letter should be exactly as long as it needs to be and no longer. Period.
Stop leaving terrific blog comments on other people’s blogs. Seriously. You just read a post on a high traffic blog and you’ve got your own opinion or insight you want to share that you’re sure will help that blog’s readers.
Don’t do it. Instead, create your own post on your own blog and link back to the original blog. Then let the original blog know that you mentioned and linked to them in your post. This way your blog has more great content and who knows? You might get a backlink from the blog you referenced.
Use images. Every. Time. Maybe more than once, too. It’s irrefutable that images work at grabbing attention, so make sure that every post you make has at least one image. And be sure to place a caption under the image, because people are far more likely to read the image caption than anything else on the page (other than the headline, of course.)
Publish your articles on other sites. Sites like LinkedIn, The Huffington Post and many, many others allow content to be republished on their sites as long as it fits their guidelines. This is a terrific way to pick up new subscribers by posting a link back to your own profile or blog.
And what about Google’s duplicate content penalty? The duplicate content penalty doesn’t apply to syndication or curation. If it did, you’d never see a major news site appear in the top of the search results because they all subscribe to services that helps them get duplicate content, such as the Associated Press. And bloggers who frequently syndicate their content to other quality sites report that they receive no penalties what-so-ever.
10.5. Ask for the subscribe. Ask. And ask. But don’t be obnoxious. You wrote a post on getting traffic, and you’ve got a free report on even more ways to get traffic? Ask them to subscribe right there at the end of your post. “To get 27 more ways to get targeted, free traffic with the push of a button, simply tell me where to send the report and it’s yours.”
If you’ve been having trouble blogging on a regular basis, hopefully reading this has made you realize that blogging doesn’t need to be stressful. The rules are not as rigid and some would have you believe, and the most important thing of all is to simply give your readers what they want and lots of it, in whatever form it might take.
If you’re currently working at something other than publishing – affiliate or CPA marketing, perhaps – then you might wonder why you would want to bother publishing your own content. Publishing isn’t for everyone, but there are several very good reasons why you might want to consider it.
You can be the good guy. People are looking for answers, for help and for solutions to their problems. You and your content can make a real difference in their lives. And by making that difference, you become….
The expert. The go-to person. The Big Kahuna that people respect. You’re the trusted authority and now opportunities are coming to you in the form of free advertising on social media, affiliates, joint venture proposals and so forth. Which brings us to…
A greater income and additional income sources. You’re now monetizing your expertise by selling products and courses.
So what kinds of content can you create and publish?
Blog Posts Websites Short Reports eCourses eBooks eMails Kindle Books Actual Books Workbooks Resources Lists Infographics eNewsletters Print Newsletters Magazines Interviews Frequently Asked Questions Webinars Podcasts Slide Shows Video Courses Audio Courses Home Study Courses Step-by-step Tutorials Templates Presentations Screencasts Cheat Sheets Buyers Guides Membership Sites Member Forums Top Lists Stories Mindmaps Live Events Apps Software
More ideas…
You can publish content everywhere – your site, your blog, your member’s area, your newsletter, etc.
You can give away content – such as an ebook or ecourse – to build your email list.
You can record audio and/or video versions of your book and sell it.
You can hold live webinars or in person workshops, then sell the recordings.
You can build traffic by sharing great content such as infographics and top lists on social media.
You can create video courses to sell and promote your video courses by giving away snippets of the course, or a ‘lighter’ version.
You can interview experts and use the interviews and the transcripts as products or giveaways or as content on a paid membership site.
You can combine your articles and blog posts into eBooks and print books!
If you’re not yet creating and publishing content, you might be missing out on a world of opportunities. And if you are, you might want to consider adding new types of content to further expand your reach, your business and your bottom line.
Blogging is a proven way to stay in contact with customers, get new buyers, get traffic and backlinks and especially boost your own credibility rating. But all of that blogging takes time. Here are 7 tips to make your content creation, and blogging go a lot faster.
1. Keep a list of your brilliant ideas. Okay, so they won’t all be brilliant but some will be. And if you don’t write them down you’ll lose them. Each time you get a new idea for a blog post, write it down. This simple act frees your mind to give you even more ideas and to improve the ideas you’ve already had.
2. When you’ve got a good idea, start making a list of what you’d like to add to it. For example, your idea might be “10 Ways to Inject $10,000 into Your Business.” As you think of each method, write it down.
3. Do your research. While you might know some of the points you want to make, you can deepen and enrich your post by also gathering information from outside sources.
4. Eliminate the least. In our example of “10 Ways to Inject $10,000,” you might actually come up with 15 ideas or more. Discard the less appealing points so you can focus on only the strongest ones. At this time you might also find that your post will be better served by focusing on just 7 methods rather than 10. This is editing before you write and can save you a tremendous amount of time. Imagine if you wrote your post with your initial 15 ideas and later decided to use just 7 – you would have written twice as much as needed.
5. Create an outline. This step alone can cut your writing time in half.
6. Prepare your work area. Before you begin writing, eliminate all distractions. Close email and social networks and turn off your phone. Set a timer and try to beat it. And then write. Don’t edit. Don’t worry about spelling, grammar, etc. Just write.
7. Edit tomorrow. As good as your editing today might be, tomorrow it will be even better as you read your post with fresh eyes.
In addition to saving time, you’ll also notice that the faster you write blog posts, the less you mind writing them. Pretty soon your post-a-week schedule might even turn into 3 or 4 new posts each week. And the more you blog, the more attention you can command!
These days everyone’s inbox is flooded with emails and it’s harder and harder to get noticed, much less get opened. I’ve been doing my own testing of what works and what doesn’t, and thought you might like to see the results.
Optimize your “sender” or “from” field. Using a business name does not seem to work as well as using a personal name, probably because people want to read messages from people, not from businesses. However, combining the business name with the personal name seems to work well, especially if the business name is either well recognized or implies a benefit. For example, ‘Joe Smith, ProBlogger’ would likely work well, as would ‘Jane Smith, Traffic Tips.’
Further optimize your “sender” field. I’ve experimented with using symbols before and after my name in the ‘from’ field to make my emails stand out, and it does seem to make a small difference. For example, ~Joe Smith~ tends to be opened more often than Joe Smith.
Use a great subject line. Entire products have been written on this topic alone, but here are some tips:
Use a number: “3 Ways to Get Bigger Muscles in 7 Days”
Use curiosity: “The Fried Banana method to Younger Skin”
Write as if you’re addressing a friend: “Hey” “What do you think?”, “Okay?”, “I told you he’s crackers”, “Last Sunday”, “See You Tues” “Got it?”, etc.
State a big benefit: “Look 10 Years Younger and Feel 20 Years Smarter”
Personalize the subject line. Everything else being the same, personalizing the subject line can increase your click through rate. Just don’t over do it.
Avoid spam words. You know the ones: Cash, payment, money, credit, quote, etc. These words will land you in the spam folder, and you’re not likely to get many opens there.
Optimize the preview text. Remember, the sender can often see the first line or two of text, so make it interesting, relevant, and preferably curiosity provoking.
Make it a habit to be entertaining. The more entertaining and interesting your emails are, the more likely your recipients will continue to open them.
Send twice. 8-12 hours after you send an email, send the email again to those who didn’t open your first email.
Last tip: Email often. Once a day is great. If you only send an email once in a while, recipients will forget who you are. By being in the inbox daily, I’ve found they are more likely to recognize you and open your emails.
The more you discover about why people buy your products, the easier it is to influence them to buy more – or to persuade prospects to become new customers.
Plus, the more of these reasons you can fulfill with your copy (without going overboard) the better your odds of making the sale.
Here then are a dozen of the most powerful reasons why someone might buy your information product.
To make money. This one is easy; sometimes you’ve got to spend money to make money, like buying a course on how to invest in the stock market, or how to start a business. In fact one of the easiest ways to make a sale is to show that your prospect’s small investment can be turned into a much bigger return.
To save money. Buying a water filtration system can save a person hundreds of dollars over buying bottled water. If your solution saves money, show them how much. If you teach how to make money, show them not only that they can make money with your product – they can also save money by not making stupid mistakes. If you sell dating products, show them how finding the right person quickly will save a fortune in dinners, movies and bad dates.
To save time. Instant coffee, fast food and done for you solutions all fall into this category. So does anything that shortens the learning curve. If you sell courses, this one can be big. Do they want to build a business in six years? Or buy your course and build it in 6 months?
To feel important. No one needs a Rolex or a Ferrari, but they feel better about themselves when they own one. Status is hugely important to some people – why else would they spend hundreds and even thousands of dollars on a purse or a pair of shoes when something from the discount store would work just as well?
To make it easier. Let’s say you sell a big course on how to get a certain result through a series of steps. Yes, they could do everything you teach in the course – or you could offer to do the work for them for a price. They won’t have the hassle of doing it themselves, and they can be certain it will be done right.
To feel good. This one is broad and encompasses a lot of things. We feel good when we pamper ourselves. We feel good when we do something for someone else. We feel good when we’re furthering our education or providing for our future. Really, no one buys something to feel bad. The question to ask yourself is how does your product make your customer feel good?
To move us closer to our goals. Whether those goals are basic like food and shelter, or more grand like taking over the world, we will buy almost anything that will help us get whatever it is that we want most.
To move us away from pain. Whatever that pain might be – physical, mental, emotional – people will buy if they think it will help to ease or erase the pain.
To be superior. Granted, few people openly admit they want to feel superior, yet almost everyone does. This is why people buy products they think are ‘cool’ or will make them look good, like tattoos or fast cars. They’ll buy things simply because they’re new or upgraded, or because they’re better versions than what their friends have.
To keep up. People will buy something because everyone else has it and they don’t want to be left behind. Look at smartphones. The more people had smartphones, the more pressure there was on everyone else to get one, too. If your product can reach a tipping point of popularity, people will buy it simply because others have bought it.
To be a good fan. Football fans buy giant foam fingers to show they’re fans. Collectors of Coke products will buy anything that has a Coke name on it. People who love Apple will stand in line to buy the latest gadget. Followers of a particular blogger will buy that blogger’s new book without hesitating. If you can build trust with your community, you can get them to buy products simply because you recommend those products, whether they’re your products or someone else’s.
It’s on sale. Or scarce. Or both. Customers will sometimes buy things simply because they’re a good deal. If you don’t believe it, check out any black Friday sale – people line up to buy stuff they didn’t even know they wanted until they saw it was going to sell at a cheap price. People are also much more likely to buy if they think they’re going to lose the chance to buy because of scarcity, or the chance to buy at this low price because the price is about to go back up.
Bonus Reason: Because you orchestrated a marketing campaign that took away all of the risk and provided so many benefits, they couldn’t help but buy your product. And when they bought it, they did a little jig in front of their computer or holding their phone, because they were so happy they got it!
First of all, let me clarify that introverts aren’t necessarily shy. They are, however, quieter than extroverts. Introverts talk plenty when they have something important to say, but they tend to stay quiet when the topic is small talk. Why? Because small talk isn’t important to them. Now, let’s say you have 2 salespeople – an extrovert and an introvert.
The extrovert is likely to talk – and talk – and talk – which is exactly what you expect from a sales person. And in the midst of all this talking, the extrovert will make sales.
But the introvert will do something the extrovert commonly fails to do – the introvert will ask questions and LISTEN to the answers.
I don’t mean they wait for the prospect to stop talking so they can begin extolling all the many benefits of the product. I mean they LISTEN. They want to know what’s keeping the prospect awake at night in relation to the problem the product solves. They want to know the prospect’s fears, desires, dreams, etc. They want to know what’s worked for the prospect, what’s failed for the prospect, and what that prospect really, truly wants so they can help this prospect get it.
And this same sales person will continue to use questions as they present their product or service, questions that direct the prospect to the desired conclusion – that this product is what they want and need.
Everything else being equal, 9 times out of 10 the introvert salesperson will outsell the extrovert – all because they asked questions and listened closely to the answers.
Introverted marketers have the same advantage as introverted sales people. They dig to discover what it is their prospects truly want. They ask questions, be it in person, over Skype, in forums, via email, etc. And they pay close attention to the answers.
These same marketers spend time researching what successful marketers are doing. They don’t assume they already have the answers – instead, they look to those who’ve succeeded and they ask how it was done and how it can be duplicated.
Now mind you, extroverts can master the skills of asking questions and listening to the answers as well as any introvert, if they try. It doesn’t come as naturally for them, but it will come with practice.
And if you look at the most successful people in the world, what you will find is they stand on the shoulders of those who came before. They asked questions, got the answers and used this knowledge to carve their place in the world.
Try it. Next time someone asks you for advice, ask them questions first. Next time someone asks about your product, ask them about their needs first. Next time someone is on a forum looking for help, ask them for more information. And then pay close attention to what they say before you make your reply.
It’s an almost unknown fact that asking the right questions and listening to the answers can be one of the highest paying skills in the world.
People are nothing if not predictable. Let me give you an example: If you say to someone, “You’ve got a great job.” They will invariably tell you why it’s NOT great. But if you say to them, “You’ve got a lousy job.” They’ll tell you why it’s actually a very good job.
Knowing the triggers you can use to activate certain behaviors in prospects can help tremendously to increase your conversions and your bottom line.
That’s why I’ve compiled 10 slightly sneaky methods to get your audience to do your bidding – or stated another way, here are 10 methods to get the public to buy your product and share your message with the world.
People crave entertainment like they crave air, and they always need more of it. A good analogy is caffeine – in the beginning, the smallest amount of caffeine can give you a nice little buzz. But the more caffeine you use, the more you need to achieve that same buzz level.
Entertainment is no different. The movies of the 40’s weren’t fast paced enough for people of the 60’s. The music of the seventies can’t compete with the music of the 80’s. The comedy of the 90’s seems tame compared to the comedy of now. Why is that? Because entertainment is constantly having to turn up the intensity to get the same reactions from the audience. People want more and more exciting stuff, and if you can build excitement and entertainment right into your product, you’ve got a hit.
Speaking of entertainment, people LOVE controversy. Build a controversial website, blog, forum, product line, podcast, YouTube channel, etc. and watch people flock to it. You’ll get free publicity everywhere as people either promote you or flog you in social media, forums and other blogs across the net.
And as a marketer, you could capitalize on both sides at the same time if you wanted to be sneaky about it. For example, you might build two websites – one on each far, far end of the political spectrum – and let them slug it out online. Anything that has what is perceived to be a polar opposite could work, such as God-fearing vs Atheist, protecting wildlife from loggers and miners, etc.
Or build controversy into your product from the start. “How To Use Tax Loopholes So You Don’t Pay Your Fair Share Of Taxes.” Is it legal? Yes. Is it fair? No. Or how about toy guns for children? Some parents love them, many hate them, and all will have something to say about it which drives more traffic to you.
This one’s really sneaky – carry on a conversation between two people about how great a product is. This could be in a forum, posts on a blog, or even if it were to “come up” during an interview about something else. The point of course is to not appear as though it’s a promotion. Yeah, I know; pretty sneaky.
People like to follow, as in “follow the leader.” What happens when one cow walks away from the herd? If the other cows suspect this cow knows something they don’t, they’ll follow. It doesn’t matter WHAT this cow might know, only that they have information that might be of use. Is the grass greener over there? Is there a secret stash of alfalfa or a salt lick over there? Let’s follow her and see!
It might seem callous to compare people to cows, but the herd mentality applies to many species including people. If someone is seen as a leader and that leader uses ABC product, then it’s going to be easy to get the followers to use ABC product as well.
As a marketer, you can use this in one of two ways – either become a leader yourself, or get your product into the hands of leaders and make sure people find out about it.
Speaking of following, people follow the confident person. They’re attracted to confidence like bees to honey. If you don’t have confidence, get it. Depending on your niche, arrogance might work as well.
Take it away. Whatever your product is, find a way to take it away from the potential buyer. Maybe they have to qualify and not everyone can. Or there’s a limited number. Or the offer is ending soon. Or maybe they’re just plain NOT supposed to have it, so you tell them NOT to buy the book but you drop hints of just how powerful it is.
People do not like to be left out. This works well in the Internet Marketing niche and it works even better in any non-marketing savvy niche.
People work harder to get something for nothing. Weird but true. What else explains someone who masters a gambling system or studies race horses just to bet? If your product promises huge returns for small effort, it will sell. Unfortunately, most products like this can’t deliver. But you can use the something-for-nothing technique in a way that is totally ethical – referrals. That is, get people to promote you through social media in exchange for something free.
Another way to ethically use something-for-nothing is to make it appear as though the very act of purchasing your product is a giant leap towards attaining their goal. You’re being honest that there is work involved, but you make the first step seem so enticing they feel they’ve practically achieved their dream simply by buying the product.
People get seduced by stories. BIG TIME. Think of the man sitting cross-legged, playing a flute while a cobra sways hypnotically to the music. This can be you hypnotizing your audience through storytelling, both written and verbal.
Entire courses have been written about using storytelling in marketing. A good story creates thoughts and images in your prospect’s head that seem to originate from the prospect, not from you. And a really great story causes the audience to feel emotions and desires that come from these thoughts and images. Bottom line, get good at storytelling and then use your skill to weave mesmerizing stories throughout your marketing.
People buy dreams, not just once, but over and over again. Why is it a camper will buy every camping gadget out there? Why will a golfer purchase every golfing book written in the past 20 years? Why do Internet marketers buy online marketing products sometimes at the rate of 3 and 4 a day?
This is why a list of actual buyers is so hot – if these people bought once, they will very likely buy again and again. You can continue to create products and promote products to this list and as long as their dream remains alive, they will continue to buy. Perhaps it’s the act of purchasing that makes them feel they are one step closer to realizing their dream. Thus 5 purchases puts them 5 steps closer, and 10 purchases put them…
You can get sneaky with this one as well. Create several somewhat similar products and then let them compete with each other. It can be surprising how many customers purchase two or more.
People actually WANT to believe. So make it real. Make it believable. Help them along. Show some negative with the positive. Did you know that testimonials are far more effective if they mention something NEGATIVE? For example: “I wasn’t crazy about the title of this course and thought it was going to be just a rehash, but it turns out it was exactly what I needed. Using this information I’ve been able to ___ and ___ and achieve ___.” Make it believable.
And remember, please use these methods only for good and never for evil.
One of the biggest expenses for some businesses is advertising. Think about the auto repair shop, the kitchen cabinet maker, the plumber, etc. They can spend a small fortune each month running ads that might not even pay off. After all, what’s the reaction of most people to advertising? It’s disbelief. “Sure they say they’re great, but… They all say that!”
But what if you could show offline clients how to get all of their business from referrals, thereby saving the money they spend on advertising? What would that be worth to them? Frankly, it should be worth about 2-3 months of their current advertising budget, paid directly to you.
This won’t work for all businesses, so use your best judgement on which businesses to work with using this strategy. While every business will be different, you can quickly learn the basics on how to set up a referral system that brings in as much if not more business than their current advertising.
Let’s use an automotive repair shop for our example. First, what do most people think of when considering auto repair places? The shops are dirty, the mechanics try to take advantage of customers by doing work that doesn’t need to be done, they take too long to make repairs, you have to arrange for transportation while you don’t have your car, their waiting room is depressing, etc.
We want to change all of those things. Cleaning the shop up won’t cost a thing beyond labor and it can make a tremendous difference in how people perceive the shop when they arrive. If the outside of the shop needs a new coat of paint, some flowers planted in the bed out front or a fresh sign, it should be seen to. This alone can bring more business in off the street.
Next, unless the mechanics are really good at explaining what needs to be done to the mechanically illiterate, there should be a liaison between the mechanics and customers. This liaison will show the customer what the problem is, what might have caused it, why it needs to be fixed and what it will cost. A clear, thorough explanation without technical mumbo-jumbo can go a long way to putting the customer at ease and making them feel they’re not being taken advantage of.
If the work is going to take longer than, say, 90 minutes, the auto shop either provides a loaner car or offers to drive the customer to their home or place of work, picking them up when the car is ready. How many auto places do this? Almost none. Imagine the word of mouth this alone can create.
If the customer opts to wait for the car, they’re shown into a waiting room that looks more like a living room than a nasty waiting room. The chairs are plush and comfortable, there’s flat surfaces if they want to work on a laptop or do anything at a desk, and instead of the usual daytime television, there’s a DVD playing of a truly funny and non-offensive comedian. Who doesn’t feel better after laughing? Plus there’s beverages – not just coffee – and maybe even some bagels, fruit or danish.
After the repair is made, the car is washed and cleaned. The bigger the repair, the better the washing and cleaning. This could range from a quick exterior wash to a full wash and wax outside, vacuuming and wipe down inside. An alternative would be to set up an affiliation with a nearby car wash, getting car wash tokens in bulk at a discount. Then for every $x amount of money spent, the customer gets a token. If the amount is $50, then on a $300 repair job the customer would get 6 tokens which could be used for 6 car washes. This is hugely unexpected by the customer and something they’re likely to brag about to others for weeks.
If the customer doesn’t receive car wash tokens, she should be given something. It could be as simple as homemade looking cookies for the road or a cup of good coffee to go. As the customer is paying her bill and receiving her tokens, she gets a very brief questionnaire about her experience. The final question is, “Can we use your comments for marketing purposes?” Thanks to the law of reciprocity and the small gift she received, she’s almost certainly going to say ‘yes.’ These comments can be put on the business’ website, and after several months should number in the hundreds. If they ever do more advertising, all they’ll need is a list of these comments along with their hours and location to create a very effective ad.
The customer gets an actual thank you card in the mail within 2 days of her experience at the shop. On the card is a photo of the shop with all the employees out front, holding a giant blank sign. Only the sign isn’t blank, it only appears that way when the photo is taken. Before sending it out, “THANK YOU customer name!” is hand written onto that blank sign. If they have the technology they can do this in Photoshop, but hand writing it in is fine. In the card is a very warm thank you along with 2-3 magnets containing the business’ details and the suggestion she give one or two to friends.
Finally, 3 to 6 days later the customer gets a follow up phone call, inquiring if the car is still running fine and making sure everything is alright. If there should be any problem, being this proactive will keep the business in good favor with the customer. And if everything is fine, it leaves the customer with a very warm, cared-about feeling that they simply don’t get with the typical auto mechanic.
This has been just one example – how you set up a referral program will vary according to the type of business you’re working with. You probably noticed that nowhere in this sequence did we actually ask the customer for referrals. Typically the best way to get great word-of-mouth advertising isn’t to ask for it – it’s to give the customer such an amazing experience, they just have to brag to others about it.
Something I come back to time and again is the importance of generating ideas, having ideas and then putting the best of those ideas to work. Every business you see and every invention you marvel at was at first someone’s idea. Every great blog post, piece of new content, information product, etc., all started as a tiny little seed inside someone’s brain…
Without the idea, nothing else flows. With the idea, anything is possible.
So how do you get great ideas? By training your brain to find them for you. Every day write down 10 new ideas. If you can’t think of 10, then write 20.
“But if I can’t come up with 10, how am I going to think of 20?”
By relaxing and having fun.
The reason 10 ideas a day is hard is because you think every idea has to be good. No. Even most of the ideas you first think are good won’t actually be… That’s okay. Just train your brain that you want 10 (or 20) new ideas every single day, and your brain will deliver. It’ll be slow at first, but it’s like a muscle – the more you exercise it, the stronger it gets.
Write down your ideas. ALWAYS write down your ideas. Even the hair-brained ones. This teaches your mind to keep finding new ones.
How Do I Know It’s a Good Idea?
Short answer – you don’t. It might sound, look, feel, taste and smell like a good idea, but until you test it out, you just don’t know.
So if you think it might be a winner, take fast action and see what happens. If it fails, you haven’t wasted much time or many resources.
New Projects are Like a Road Trip
You know that ancient saying, “A journey of a thousand miles begins with the first step.” Imagine this:
You’re starting out on a road trip. Maybe it’s your first road trip, so you’re going to make it easy – 150 miles – or kilometers – it doesn’t matter.
You’re in your car pulling onto the road, headed in the right direction.
Now quick: Tell me every curve of the road ahead, every car or truck you’re going to meet, every stop you’re going to make along the way.
What? You don’t know? You can’t see 50 miles ahead? 100 miles ahead?
Of course not.
Then why is it that when most people start a new project, they think they have to know every step they’ll take before they ever start?
You don’t. You only have to know two things: Your destination, and the first step in the right direction. That’s all you need to get started. And just as the road keeps appearing as you continue to move forward, the next step will become obvious as you complete the present step.
So start exercising your idea generating muscle, implement new ideas quickly and leverage the ones that gain traction to create your next business and life success. Then wash, rinse and repeat…
